There might be some damages on the outer package that caused by transit and the condition of the outer package is not guaranteed. As you may know this kind of products are hand painted so you might find some unevenness or sloppy part of paints. Even in the case of new products, there may be signs that the outer box or blister has been opened due to inspection.
This item is also listed for other platform. Sorry for your inconvenience if it happens.